Account Deletion

How to Request Account Deletion

1. Sign in to your account at hadoota.me
2. Open the Account link in the dashboard header (or go directly to hadoota.me/dashboard/account)
3. Type DELETE in the confirmation field and click "Delete my account"
4. You will be signed out and your account will enter the 30-day grace period

On the mobile app: Profile → Delete account — same two-step confirmation.

30-Day Grace Period

After requesting deletion, your account enters a 30-day grace period. During this time:

• Your account remains functional but marked for deletion.
• If you log in again during the 30 days, the deletion request is automatically canceled.
• You will see a welcome-back message confirming the cancellation.
• No action is needed from you to cancel — just logging in is enough.

What Happens After 30 Days

If you do not log in within 30 days, your account will be permanently deleted. This includes:

• User account — email, name, login credentials
• Kid profiles — all kid profiles under your account
• Stories — all stories, illustrations, and story data
• Subscription — any active subscription will be canceled
• Activity data — conversation history, rewards, insights

Note: Financial records (payment history) are retained for 7 years per financial compliance requirements, but are anonymized upon deletion.

Alternative: Contact Support

If you cannot access your account or need immediate deletion, contact us at support@hadoota.me. Please include the email address associated with your account.